> ## Documentation Index
> Fetch the complete documentation index at: https://dodopayments-mintlify-external-integration-datafast-autosen.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs

> Comprehensive answers to common questions about Dodo Payments, covering onboarding, payments, subscriptions, compliance, and technical integration to help you navigate and make the most of our platform.

## Getting Started & Account Setup

<Accordion title="Q1: How do I login to Dodo Payments Dashboard?">
  A: Visit our dashboard and enter the Login email and password shared with you in your welcome email. In case you face any issues please reach out to our support team.
</Accordion>

<Accordion title="Q2: What documents do I need to complete the verification process?">
  A: The documents required for verification include a valid government-issued ID (for identity verification) and business registration documents (for business verification). For details check the [verification process page](/miscellaneous/verification-process).
</Accordion>

<Accordion title="Q3: What happens if my verification is rejected?">
  A: If your verification is rejected, you will receive an email with the reason for rejection. You can contact our support team to resolve any issues, correct documentation, and reapply. The resubmit option will be enabled by our verification team if necessary.
</Accordion>

<Accordion title="Q4: How long does the verification process take?">
  A: The verification process typically takes **24-72 working hours**. However, if additional documents are required, the process may take longer.
</Accordion>

<Accordion title="Q5: I currently do not have a website for my business. Can I submit my company's linkedin page instead?">
  A: We need your website to understand the kind of products you are selling and verify your business for live access. If you do not have a website or are in the process of building one please reach out to us at [support@dodopayments.com](mailto:support@dodopayments.com)
</Accordion>

<Accordion title="Q6: I am an individual and I do not have a registered business. Can I still use dodo payments?">
  A: Yes, we support unregistered businesses as well. You do not need a registered business to use Dodo Payments. You can onboard as an individual and start receiving international payments without any hassle. You will still need to submit Identity Verification forms and Business Verification forms as an unregistered business for us to onboard you.
</Accordion>

<Accordion title="Q7: I want to integrate my other business with Dodo payments. Should I create a new account?">
  A: No, you can manage multiple businesses through a single account. To add a new business, click the + icon in the bottom left corner of the dashboard and select the Add Business option.
  You can refer to /miscellaneous/accounts#managing-multiple-businesses for more details
</Accordion>

<Accordion title="Q8: Should I wait for verification to complete before integrating dodo payments in my system?">
  A: No, there is no need for you to wait. You can start integrating using the Test mode and once your verification is successful you can start making Live payments in production. Learn more about Test and Live modes here,
  /miscellaneous/test-mode-vs-live-mode
</Accordion>

<Accordion title="Q9: How to get live mode access?">
  A: Make sure you have submitted the identity and business verification documents in the settings tab. If you have already submitted them and it has been more than 72 hours, check for the reason it is on hold on the same page and contact the support team.
</Accordion>

<Accordion title="Q10: Does Dodo Payments have an affiliate program?">
  A: Yes, we do offer an affiliate program!

  <Card title="Learn more about our affiliate program" icon="users" href="/features/affiliates">
    Discover how to join our affiliate program, commission rates, and how to start earning.
  </Card>
</Accordion>

<Accordion title="Q11: How can I delete the products/customers that I have created?">
  A: Currently you cannot delete products or customers as these are need to maintain records for future compliance. We are currently working on an archive product feature which will allow you to remove the product from your active products section.
</Accordion>

<Accordion title="Q12: How can I have a custom UI for the payments page?">
  A: You can add your business logo and your business name to the payment page. To upload them, visit the business profile page on your dashboard.
</Accordion>

<Accordion title="Q13: Can I update the branding on the checkout page?">
  A: Yes. You can:

  * Go to Dashboard → Settings → Business Setting
  * Update your logo, brand name, and support email.
  * Changes will reflect on both static and dynamic links
</Accordion>

<Accordion title="Q14: Can I embed Dodo Checkout in an iframe?">
  A: No. The hosted checkout flow does not support embedding in an iframe.

  Instead:

  * Redirect users to the Dodo checkout URL
  * Or use our Overlay Checkout Feature. [Overlay Checkout Docs](/developer-resources/overlay-checkout)
</Accordion>

## Verification, Tax & Compliance

<Accordion title="Q15: Why is my verification taking so long?">
  A: Dodo Payments typically takes 24–72 working hours to process verifications. However, delays can occur due to:

  * High volume of applications
  * Weekends and public holidays
  * Incomplete or incorrect submissions
  * Manual reviews for risk or compliance

  <Note>
    If it's been more than 72 hours, please check your email or Dodo Payments dashboard for any required action. You can also DM your registered email to the team on Discord for a follow-up.
  </Note>
</Accordion>

<Accordion title="Q16: I submitted my W-8BEN form, but the signature section doesn't work properly. What do I do?">
  A: Use a proper PDF editor like:

  * Adobe Acrobat
  * Mac Preview (works for most)
  * Smallpdf or PDFescape (online editors)

  If there's a cross mark on the signature, make sure:

  * You're saving the file after applying the signature.
  * The tool is flattening the signature layer (some editors don't).

  <Tip>
    Avoid signing in browser previewers—they don't always embed digital signatures properly.
  </Tip>
</Accordion>

<Accordion title="Q17: I chose the wrong registration type (business vs individual). How can I fix it?">
  A: If you selected the wrong entity type (e.g., chose “Organization” but you’re an individual or a Sole Prop with GST), your verification might be On-hold, requiring you to change or update the documentation.

  Steps to fix:
  Step 1: Inform support via Intercom or Discord who will help you enable resubmission for the Payout Compliance form.
  Step 2: Choose the right registration type, and resubmit the required documents.
</Accordion>

<Accordion title="Q18: My verification was declined due to entity mismatch. What should I do?">
  A: If your verification was declined due to an entity mismatch (e.g., you selected "Organization" but you're an individual or a Sole Prop with GST), you'll need to correct the registration type and resubmit your documents.

  Steps to fix:
  Step 1: Check your dashboard or email for the specific reason for decline.
  Step 2: Contact support via Intercom or support email ([support@dodopayments.com](mailto:support@dodopayments.com)) to request resubmission access for the Payout Compliance form.
  Step 3: Select the correct registration type (Individual vs Organization) and resubmit all required documents.
  Step 4: Wait for the compliance team to review your resubmission.

  <Note>
    The resubmission option will be enabled by our verification team after you contact support. Make sure to select the correct entity type this time to avoid further delays.
  </Note>
</Accordion>

<Accordion title="Q19: I reached $100 in earnings. Will my account get verified faster?">
  A: Yes. Once your earnings cross the payout threshold (\$100), Dodo Payments prioritizes your verification.

  <Note>
    This does not guarantee instant approval — ensure your business model and documents are compliant.
  </Note>

  If you've crossed \$100 and still see delays, reach out to our support.
</Accordion>

<Accordion title="Q20: Can I use a different name (like my parent's) to sign up and get verified?">
  A: No. The person signing up must match the legal owner of the business and all submitted documents.

  If your parent is the actual business owner:

  * They should sign up using their email and mobile number.
  * All documents should be in their name.

  <Note>
    Using someone else's name for verification while you manage the business may lead to compliance rejection.
  </Note>
</Accordion>

<Accordion title="Q21: How do I check the reason for verification rejection?">
  A: You can find the reason in:

  * The Dodo Payments dashboard, under the verification section.
  * Email notifications (if enabled)

  <Tip>
    If it's not visible, contact [compliance@dodopayments.com](mailto:compliance@dodopayments.com) or DM your registered email ID to a team member.
  </Tip>
</Accordion>

<Accordion title="Q22: Can I create a new business account if my previous one was declined?">
  A: Yes — but only if:

  * You've fixed the issues that led to rejection.
  * You're not attempting to bypass risk decisions (e.g., deboarding for fraud concerns).

  <Note>
    Creating multiple accounts without resolving the underlying issue will likely result in the new account being rejected as well.
  </Note>
</Accordion>

<Accordion title="Q23: I've been told my account was previously deboarded. What does this mean?">
  A: If you see a message stating your account was previously deboarded by the risk team:

  * It means Dodo Payments found significant compliance or risk issues with your activity or business.
  * Attempting to create new accounts using the same identity or business details will likely be rejected again.

  <Note>
    If you believe this is a mistake, email [compliance@dodopayments.com](mailto:compliance@dodopayments.com) and request a review — include clear evidence to support your case.
  </Note>
</Accordion>

<Accordion title="Q24: How do I get my payout verification cleared faster?">
  A: To avoid delays:

  * Submit clear, properly formatted documents
  * Avoid repeated messages/tags in Discord — this slows the queue
  * Mention if you've crossed the payout threshold or have urgent timelines
  * DM your registered email ID if asked

  <Tip>
    Most payout reviews are completed within 72 working hours, unless there's an issue with your submission.
  </Tip>
</Accordion>

<Accordion title="Q25: What if I chose the wrong form (W-8BEN vs W-8BEN-E)?">
  A: These forms are tied to your entity type:

  * W-8BEN is for Individuals
  * W-8BEN-E is for Organizations

  If you submitted the wrong one:

  * Contact support to reset your form.
  * Fill and upload the correct form type.
  * Ensure the PAN is in the correct field (Line 6a for individuals).

  <Tip>
    Refer to IRS official form guides if confused.
  </Tip>
</Accordion>

<Accordion title="Q26: I have a GST with a trade name. Is that considered an organization?">
  A: No. If you're registered with a GST as an individual (sole proprietor), you're still considered an Individual.

  ✅ Use W-8BEN
  ✅ Select "Individual" in the registration
  ❌ Do not fill W-8BEN-E or select "Organization" unless you're a registered legal entity
</Accordion>

<Accordion title="Q27: My account was deboarded. Can I just create a new one?">
  A: Creating a new account to bypass a previous deboarding is not allowed. If you attempt this:

  * The new account may also be flagged or rejected
  * Risk decisions carry over across signups if the underlying business or person is the same

  <Tip>
    If you believe you were wrongly deboarded, email [compliance@dodopayments.com](mailto:compliance@dodopayments.com) with your case.
  </Tip>
</Accordion>

<Accordion title="Q28: How does Dodo Payments handle GST for Indian SaaS merchants?">
  A: Dodo Payments automatically calculates and applies **GST** for Indian merchants based on your customer's location.
</Accordion>

<Accordion title="Q29: Does Dodo Payments handle international sales?">
  A: Yes, Dodo Payments supports international sales and manages all associated compliances.
</Accordion>

<Accordion title="Q30: Are address data such as city, state, zipcode fields mandatory? Can I exclude requesting those values from my customer?">
  A: Yes, they are mandatory. As we are the Merchant of Record and generate invoices, file taxes, and ensure all purchases are compliant, we require the customer's billing address. You can implement our API-based checkout flow where you can pre-fill the customer's details if you have already collected them to ensure a smoother experience for your customers, but we will need these details for every purchase.
</Accordion>

<Accordion title="Q31: Do I need to file taxes in the US if I sell there?">
  A: Not directly. Dodo Payments acts as the Merchant of Record, handles customer-side tax, and remits where applicable. You still need to:

  * File income tax in your home country (e.g., India)
  * Submit W-8BEN(-E) to avoid default 30% US withholding
</Accordion>

<Accordion title="Q32: I don't know whether to fill W-8BEN or W-8BEN-E — help?">
  A: Use the following logic to determine which form you need:

  | You are...                              | Form to Submit | Merchant Type |
  | --------------------------------------- | -------------- | ------------- |
  | Sole Proprietor, Freelancer, Individual | W-8BEN         | Individual    |
  | Pvt Ltd, LLP, Registered Organization   | W-8BEN-E       | Organization  |

  Still unsure? Consider these indicators:

  * **If your bank account is under your personal name**, you're likely an Individual → Use W-8BEN
  * **If your bank account is under a company name**, you're an Organization → Use W-8BEN-E
  * **If you have a GST but operate with a personal bank account**, you're still considered an Individual → Use W-8BEN

  <Tip>
    If you're a sole proprietor with GST, you're still an Individual. Only registered legal entities (Pvt Ltd, LLP, etc.) should use W-8BEN-E.
  </Tip>
</Accordion>

<Accordion title="Q33: Do I need a PAN or GST to receive payments?">
  A: For Individuals, PAN is a mandatory requirement (for KYC and tax purposes). For registered businesses, either Business PAN or GSTIN can be submitted. GST is optional unless you exceed the registration threshold or want input credit
</Accordion>

<Accordion title="Q34: I have a Udyam/MSME certificate. Should I submit W-8BEN or W-8BEN-E?">
  A: Having a Udyam/MSME certificate does not automatically make you an Organization. The form you submit depends on your bank account type:

  * **If you operate with a personal bank account** (even with Udyam/MSME certificate): You're considered an **Individual** → Submit **W-8BEN**
  * **If you operate with a company bank account** (registered entity): You're an **Organization** → Submit **W-8BEN-E**

  <Note>
    The key factor is whether your bank account is in your personal name or your company's name, not whether you have business registration certificates.
  </Note>
</Accordion>

<Accordion title="Q35: If Dodo handles taxes, why do I need to file W-8BEN(-E)?">
  A: Dodo handles sales tax for your customers. W-8BEN(-E) is needed for withholding tax on payouts to you.

  <Note>
    Filing W-8BEN correctly can help you avoid double taxation under India–US tax treaties.
  </Note>
</Accordion>

## Payments & Transactions

<Accordion title="Q36: What types of payments can I accept with Dodo Payments?">
  A: Dodo Payments supports a variety of payment methods, including **credit cards**, **debit cards**, and **digital wallets**. We also support one-time payments and recurring subscription payments for digital products.
</Accordion>

<Accordion title="Q37: How can I track payment statuses?">
  A: You can track the status of payments from the **Payments** section of your dashboard. Each transaction is listed with a status indicator: **In Progress**, **Failed**, or **Successful**.
</Accordion>

<Accordion title="Q38: What should I do if a payment fails?">
  A: If a payment fails, check the **Payment Details Page** for more information. Common reasons include incorrect payment details, insufficient funds, or network issues. You can resend the payment link to your customer to retry the payment.
</Accordion>

<Accordion title="Q39: Does the chargeback apply for business even if my business has a no refund policy?">
  A: Yes. Even if you state "No refunds" in your terms or website, chargebacks are largely governed by the cardholder's bank and card network rules (e.g., Visa, Mastercard). A "No refund" policy does not override the card network's dispute resolution process. If a customer files a dispute, your business is still subject to a chargeback investigation. This means you must respond with evidence (proof of delivery, usage logs, terms acceptance, etc.) to fight or manage the dispute. If the customer's bank decides in favor of the cardholder, the chargeback fee and transaction reversal will apply regardless of your stated policy. We recommend having clear communications, tracking customer usage, and providing compelling evidence when chargebacks arise.
</Accordion>

<Accordion title="Q40: Why is payment.status sometimes null?">
  A: payment.status can be null for a short time:

  * Right after creation but before processing completes
  * During subscription billing failures or retries

  Eventually, it becomes one of: succeeded, failed, or cancelled.

  <Note>
    Use webhook events like payment.succeeded or payment.failed for more reliable status tracking.
  </Note>
</Accordion>

<Accordion title="Q41: Why is product_cart null even though it's a checkout?">
  A:

  * For subscription payments, product\_cart is empty because there's no one-time item being bought
  * product\_cart is only populated for one-time payments
</Accordion>

<Accordion title="Q42: Why was my real card blocked during testing?">
  A: You likely tested in Live Mode instead of Test Mode.

  Live payments:

  * Use real money
  * Go through real banks
  * May be flagged as suspicious if volume is low or inconsistent

  ✅ Always test using:

  * Test Mode in the dashboard
  * Test card numbers provided in the documentation
</Accordion>

<Accordion title="Q43: My customer completed payment but I didn't receive webhook?">
  A: Checklist:

  * Confirm webhook is configured in Dashboard > Developers -> Webhooks
  * Check if webhook is failing silently due to non-2xx response
  * Check logs: was a 429 or timeout returned?
</Accordion>

<Accordion title="Q44: Why is my dashboard showing success, but my app didn't update?">
  A: It's likely you're relying solely on redirect\_url query params and not handling:

  * Webhooks
  * API confirmation call

  ✅ Fix:

  * Always listen for payment.succeeded webhook
  * Or query the API to confirm transaction after redirect
</Accordion>

<Accordion title="Q45: I'm not seeing UPI as a payment option — why?">
  A: This can happen for several reasons:

  * The billing country wasn't set to IN
  * UPI was not enabled for your business

  If you're a Non Indian Merchant, UPI won't appear for your customers.
</Accordion>

<Accordion title="Q46: Does Dodo support UPI for subscriptions?">
  A: Yes, UPI subscriptions are supported with RBI-compliant mandates. UPI subscriptions operate under RBI (Reserve Bank of India) regulations with specific requirements:

  * **Mandate Limits**:
    * Charges below ₹15,000: An on-demand mandate for ₹15,000 INR is created
    * Charges ₹15,000 or above: A subscription mandate for the exact subscription amount is created
  * **48-Hour Processing Delay**: Charges are initiated on the scheduled date, but the actual deduction occurs 48 hours after initiation (may extend up to 2-3 additional hours)
  * **Mandate Cancellation**: Customers can cancel mandates via their banking apps during the 48-hour window

  <Note>
    UPI subscriptions have the same RBI-compliant mandate requirements as Indian card subscriptions. For detailed information, see the [Payment Methods documentation](/features/payment-methods#upi-and-rupay-india).
  </Note>
</Accordion>

<Accordion title="Q47: How do I collect billing details without passing them in API?">
  A: If you want users to enter billing info themselves:

  * Use static links, which automatically collect billing
  * For dynamic flows, you must collect info manually and pass it in the API

  There's no built-in UI yet for collecting billing during dynamic link creation.
</Accordion>

<Accordion title="Q48: What's the difference between static and dynamic payment links?">
  A: **Static payment links** are no-code options meant for quick use. They:

  * Are configured from the dashboard
  * Automatically collect billing info
  * Cannot be customized per customer/session

  **Dynamic payment links** are created via API. They:

  * Require you to pass billing info explicitly
  * Can be customized in real-time (price, user ID, redirect URL, etc.)

  <Tip>
    If you don't want to write code, go with static links. If you need flexibility or want to build custom workflows, use dynamic links.
  </Tip>
</Accordion>

<Accordion title="Q49: Will I get two webhook events when someone starts a subscription?">
  A: On the first successful subscription payment, you will typically receive these three webhook if no trial period is involved:

  * `subscription.created` webhook
  * `payment.succeeded` webhook
  * `subscription.renewal` webhook
</Accordion>

<Accordion title="Q50: What does subscription.cancelled_at mean? Is it a scheduled cancellation?">
  A: Dodo supports both immediate and scheduled cancellations.

  When a cancellation request is made:

  * **Immediate cancellation**: The subscription.cancelled\_at timestamp is set immediately and the subscription ends at that moment
  * **Scheduled cancellation**: Use the `cancel_at_next_billing_date` parameter in the subscription patch API to cancel at the end of the current billing period
</Accordion>

<Accordion title="Q51: When does a subscription get charged?">
  A: Dodo Payments charges the customer immediately upon subscription creation if the product does not have a trial period.

  <Note>
    For Indian cards and UPI subscriptions, recurring charges follow RBI regulations with a 48-hour processing delay. Charges are initiated on the scheduled date, but the actual deduction from the customer's account occurs 48 hours after initiation. This 48-hour window may extend up to 2-3 additional hours depending on bank API responses.
  </Note>
</Accordion>

## Payouts & Bank Integration

<Accordion title="Q52: How do payouts work with Dodo Payments?">
  A: Payouts are the transfer of your collected sales revenue to your linked bank account. Dodo Payments supports multiple payout cycles:

  * **Bi-Monthly (Default)**:
    * Billing Period 1: 1st to 15th → Payout on 18th of same month
    * Billing Period 2: 16th to end of month → Payout on 4th of following month
  * **Weekly**: Available for businesses with higher transaction volumes (contact support to request)
  * **Monthly**:
    * Billing Period: 1st to end of month → Payout on 11th of following month

  Payouts are only initiated if all verifications are successful and the payout threshold is met. It typically takes 1-2 business days for funds to appear in your bank account after the payout is initiated.

  <Note>
    Delays may occur if payout processing dates fall on weekends or bank holidays. The default payout cycle for all businesses is bi-monthly.
  </Note>
</Accordion>

<Accordion title="Q53: What is the minimum threshold amount after fees & taxes to process payouts?">
  A: The minimum payout threshold is **$50 USD** (or ₹1,000 INR) after platform fees and taxes deduction. You can customize your USD wallet threshold to any amount **≥ $50** directly from your dashboard. If your balance doesn't meet the threshold, it will carry forward to the next payout cycle.

  You can see the exact wallet amount and manage your payout threshold in the [payouts section](https://app.dodopayments.com/business/payouts) of your dashboard.

  <Note>
    The flexible threshold feature is currently available for USD/EUR/GBP wallets. INR wallet threshold remains fixed at ₹1,000.
  </Note>
</Accordion>

<Accordion title="Q54: How do I link my bank account to receive payouts?">
  A: To link your bank account, navigate to the **Payout Settings** section of your dashboard and click **Add Bank Account**. You'll need to enter your bank details and verify the account.
</Accordion>

<Accordion title="Q55: Can I track the status of my payouts?">
  A: Yes, you can track your payout status from the **Payouts** section of the dashboard.&#x20;
</Accordion>

<Accordion title="Q56: What are payout fees and how much are they?">
  A: Payout fees refer to the transaction costs for transferring the money we've collected from your customers to your bank account. We constantly make improvements to reduce the payout fee by partnering with local partners in your country. Please refer to the [pricing and fee structure](/miscellaneous/pricing-and-fee-structure#2-payout-fees) for detailed information.
</Accordion>

<Accordion title="Q57: I received a &#x22;payout processed&#x22; email — when will the funds arrive?">
  A: Payouts usually take 1–2 business days to reflect in your bank account.

  <Note>
    Transfers don't settle on weekends or bank holidays. If your payout was processed on Friday, expect it by Monday or Tuesday.
  </Note>
</Accordion>

<Accordion title="Q58: How do I add Payoneer as a payout account?">
  A: Just enter your Payoneer bank details in the Bank Info Form under your dashboard. There's no separate Payoneer integration yet.
</Accordion>

<Accordion title="Q59: Can I receive payouts to a Payoneer account?">
  A: Yes. You can receive payouts via Payoneer by:

  * Entering your Payoneer account details in the Bank Info Form on the Dodo dashboard
  * Ensure your account is approved and supports USD or the currency you're withdrawing

  There is no dedicated Payoneer integration — it is treated as a regular bank account.
</Accordion>

<Accordion title="Q60: My bank info and compliance form are still in review — what should I do?">
  A: Just wait. Our compliance team typically reviews forms within 1–2 working days. If it's urgent:

  * Email [support@dodopayments.com](mailto:support@dodopayments.com)
</Accordion>

<Accordion title="Q61: What happens if my payout day falls on a Friday or weekend?">
  A: If your payout day is on a Friday, it is usually processed on the same day. However:

  * If there's a bank holiday or weekend, it may be delayed to the next working day (usually Monday).
  * The exact timing may depend on your bank's processing rules.

  <Note>
    If in doubt, check your dashboard or ask support with your registered email.
  </Note>
</Accordion>

<Accordion title="Q62: How can I expedite payout compliance if I have an urgent launch or ad campaign planned?">
  A: If you've submitted everything and are awaiting payout compliance:

  * Mention your urgency clearly in support chats (e.g., live launch, paid campaigns).
  * Include your business ID and email.
  * Avoid spamming or tagging multiple team members — this may slow down the queue.
</Accordion>

<Accordion title="Q63: I submitted the wrong bank account details. How do I update them?">
  A: If you've entered incorrect bank details:

  * Contact support via Intercom or Discord or Mail.
  * DM your email ID and request a manual reset of the bank verification section if you reach through Discord.
  * Wait for the compliance team to reopen the section for you to re-submit.

  <Note>
    Editing bank details directly in the dashboard may not be allowed post-submission.
  </Note>
</Accordion>

<Accordion title="Q64: Can I use my personal bank account if I have a registered company?">
  A: No. If you're registered as a company or legal entity, you must use the entity's bank account.
</Accordion>

<Accordion title="Q65: My country doesn't use SWIFT codes. How will that affect my verification?">
  A: If your country does not issue SWIFT codes, this will not block your verification, but it will require manual review by our compliance team.

  What to do:

  * Contact support and explain that your country doesn't issue SWIFT codes
  * Submit official bank documents that confirm:
    * Your account number
    * Account holder name
    * That no SWIFT code is issued in your country
  * In some cases, a generic placeholder SWIFT may be used based on your country

  <Note>
    This case will go through manual compliance review. For faster processing, write to [compliance@dodopayments.com](mailto:compliance@dodopayments.com) for escalation.
  </Note>
</Accordion>

<Accordion title="Q66: What alternative documentation can I provide if my country doesn't use SWIFT codes?">
  A: If your country doesn't use SWIFT codes, provide the following alternative documentation:

  * Official bank statement or certificate showing your account details
  * Bank letter confirming your account number, holder name, and that SWIFT codes are not issued
  * Any government-issued document that confirms your bank's routing information format

  <Tip>
    Contact [support@dodopayments.com](mailto:support@dodopayments.com) before submitting to ensure you provide the correct documentation format for your country.
  </Tip>
</Accordion>

## Invoicing & Reports

<Accordion title="Q67: Does Dodo Payments generate invoices automatically?">
  A: Yes, Dodo Payments automatically generates **invoices** for every successful transaction. These invoices include all necessary details such as tax breakdowns, customer information, and product details.
</Accordion>

<Accordion title="Q68: Can I customize the invoices?">
  A: Yes, you can customize the look of your invoices by adding your **company logo and brand name.** You can manage these settings in the Business Profile section of your dashboard.
</Accordion>

<Accordion title="Q69: How do I access or download an invoice?">
  A: You can view or download invoices from the **Invoices** section of the dashboard. Each payment will have an associated invoice that can be downloaded as a **PDF**.
</Accordion>

<Accordion title="Q70: How do I view reports on my transactions and payouts?">
  A: You can generate detailed reports from the **Reports** section of your dashboard. These reports include data on transactions, refunds, and payouts, which you can filter by date and export in CSV format.
</Accordion>

<Accordion title="Q71: Can I integrate Dodo Payments with my existing website or platform?">
  A: Yes, Dodo Payments offers **API integration** for seamless integration with your website or platform. You can find API documentation and guides in the **Developer Section** of your dashboard.
</Accordion>

## Refunds & Disputes

<Accordion title="Q72: How do I issue a refund?">
  A: To issue a refund, go to the **Payment Details Page** of the transaction you want to refund and click the **Initiate Refund** button. You can issue a **full** or **partial** refund, provided the payment meets the refund eligibility rules.
</Accordion>

<Accordion title="Q73: How long does it take for a customer to receive their refund?">
  A: Once a refund is initiated, the customer will typically receive the refunded amount within **3-5 business days**, depending on the payment method and their bank.
</Accordion>

<Accordion title="Q74: I'm facing a dispute or chargeback. What can I do?">
  A: If a chargeback is filed against you:

  * You may lose both the transaction amount and a dispute fee
  * You can submit evidence of product delivery, usage logs, or customer communication
  * However, the final decision lies with the customer's issuing bank

  <Note>
    Email [support@dodopayments.com](mailto:support@dodopayments.com) with:

    * Dispute ID
    * Payment ID
    * Relevant proof
  </Note>
</Accordion>

<Accordion title="Q75: The customer disputed the charge after using the service. Can I appeal this?">
  A: Yes — you can:

  * Share documentation (chat logs, usage records, delivery confirmation)
  * Explain that the service was fulfilled
  * Request a waiver of the dispute fee if it's a first-time issue or if fraud is provable

  <Tip>
    There's no guarantee the fee will be waived, but ou team reviews each case on merit.
  </Tip>
</Accordion>

## Webhooks & Integration

<Accordion title="Q76: My webhook isn't receiving a POST request, only a GET. Why?">
  A: You're likely confusing the redirect URL with the webhook URL. A redirect URL is where the user is sent after a payment, and it may contain `?subscription_id=...&status=active` in a GET request. This is not your webhook.

  To receive structured POST payloads from Dodo Payments:

  * Set up a webhook under Dashboard → Developers → Webhooks
  * Ensure the URL accepts POST requests and verifies the signature

  <Note>
    You can have both a webhook and a redirect URL — they serve different purposes.
  </Note>
</Accordion>

<Accordion title="Q77: I get a 401 Unauthorized error using the Python SDK. Why?">
  A: You likely forgot to pass the correct environment when initializing the DodoPayments client.

  <Check>
    **Fix:**

    ```python theme={null}
    client = DodoPayments(
        bearer_token="your_api_key",
        environment="live_mode"  # or "test_mode"
    )
    ```
  </Check>
</Accordion>

<Accordion title="Q78: Is there a way to manually trigger a webhook event for testing?">
  A: You can do it through the webhook dashboard. Go to Dashboard -> Developers -> Webhooks
</Accordion>

<Accordion title="Q79: What's the difference between webhook and redirect URL?">
  A:

  * **Webhook URL**: Configured in dashboard. Receives POST payloads about events.
  * **Redirect URL**: Sent in the payment API request. Sends user back to your app with query params (`?status=success`).

  <Tip>
    Use webhooks to automate things like DB updates, and redirects to show thank-you screens.
  </Tip>
</Accordion>

<Accordion title="Q80: Why didn't I receive the product id in the payment.succeeded webhook for a subscription product?">
  A: The payment.succeeded webhook event for subscription products does not include a product\_id. Instead, it provides the `subscription_id` associated with the subscription, along with other relevant details.
</Accordion>

<Accordion title="Q81: How do I verify the webhooks I receive are actually from dodo payments and not from any malicious actors?">
  A: To verify that the webhooks you receive are genuinely from Dodo Payments and not from malicious actors, follow these steps:

  1. **Check the Signature**: Each webhook sent by Dodo Payments includes a unique signature in the **`webhook-signature`** header. This signature is generated using your webhook's secret key and the payload of the event.
  2. **Retrieve the Secret Key**: Ensure you have the secret key for your webhook, which can be found in your Dodo Payments dashboard under the Webhooks settings.
  3. **Recompute the Signature**: Use the same signing algorithm (HMAC-SHA256) as Dodo Payments to compute the signature on your server. Use the payload of the webhook and your webhook secret key.
  4. **Compare Signatures**: Compare the recomputed signature with the one provided in the **`webhook-signature`** header. If they match, the webhook is authentic; if not, it should be rejected.
  5. **Use HTTPS**: Ensure your webhook endpoint uses HTTPS to secure communication and prevent tampering during data transmission.
     By implementing these steps, you can confidently verify the authenticity of webhooks sent by Dodo Payments.

  <Tip>We recommend using packages provided by StandardWebhooks to verify signature and not construct it by yourself.</Tip>
</Accordion>

<Accordion title="Q82: Why am I receiving a subscription.renew webhook even for the first month payment?">
  A: For subscriptions, `subscription.renew` will be triggered whenever the subscription amount is deducted. So yes, this is expected behavior.
</Accordion>

<Accordion title="Q83: How can I test webhooks locally?">
  A: To test webhooks locally, you can follow these steps:

  1. **Use a Tunneling Tool**: Tools like [ngrok](https://ngrok.com/), [LocalTunnel](https://localtunnel.github.io/www/), or [Cloudflare Tunnel](https://developers.cloudflare.com/cloudflare-one/connections/connect-apps/) can expose your local server to the internet. This provides a public URL that Dodo Payments can use to send webhook events to your local environment.
  2. **Set Up the Webhook Endpoint**: Create a webhook endpoint in your local application to handle incoming webhook events. Ensure it listens for HTTP POST requests.
  3. **Configure the Webhook in Dodo Payments**: Go to your Dodo Payments dashboard, navigate to the Webhooks settings, and update the webhook URL to the public URL generated by the tunneling tool.
</Accordion>

<Accordion title="Q84: Why is my webhook not being called after payment?">
  A: Check the following:

  * You did not confuse the webhook URL with redirect URL
  * The webhook is configured under Developers > Webhooks
  * Your URL accepts POST requests and responds with 2xx
  * Signature validation (if enabled) is implemented correctly

  If you only see GETs with ?status=success, you are debugging the redirect URL, not the webhook.
</Accordion>

<Accordion title="Q85: Is it safe to rely on status=success in URL query params?">
  A: No. While it's a quick win, URL query params can be tampered with.

  If you're using redirect\_url?status=success:

  * Double-validate the transaction with an API call
  * Or wait for payment.succeeded webhook

  <Tip>
    Treat redirects as user-facing confirmations, not proof of payment.
  </Tip>
</Accordion>

## Testing & Local Development

<Accordion title="Q86: Can I test subscriptions in Test Mode?">
  A: Yes — subscriptions can be tested fully in Test Mode.

  Just don't use real card numbers.
</Accordion>

<Accordion title="Q87: How do I switch between Test and Live Mode?">
  A:

  * On your Dodo dashboard, look for a Test Mode toggle.
  * Switch it ON to use test API keys and simulate payments.

  You'll see "Test Mode" labels on all screens. Make sure to use the corresponding API key or environment when switching.
</Accordion>

<Accordion title="Q88: Can I use real customer data in Test Mode?">
  A: Yes, but keep in mind:

  * No real money will be transferred
  * You can simulate webhooks and flows
  * Card details should still be test cards

  This helps debug flows end-to-end without any financial impact.
</Accordion>

<Accordion title="Q89: I'm getting: &#x22;You must provide a mandate for off-session card payments&#x22;">
  A: It means:

  * An Indian Card is used to make the payment but the billing country is not set as IN.
  * You likely passed an incorrect billing country.
</Accordion>

## Support & Communication

<Accordion title="Q90: How do I contact support?">
  A: You can contact our support team by sending an email to [**support@dodopayments.com**](mailto:support@dodopayments.com). We are here to assist you with any issues or questions you may have.
</Accordion>

<Accordion title="Q91: My support messages are getting no response. What should I do?">
  A: If you've messaged in:

  * Intercom with no response
  * Discord without acknowledgement

  Then:

  * Escalate via [compliance@dodopayments.com](mailto:compliance@dodopayments.com) or [support@dodopayments.com](mailto:support@dodopayments.com) with subject line Urgent: No Response – \[Your Email]
</Accordion>

## Security & Fraud Prevention

<Accordion title="Q92: How does Dodo Payments protect my business from fraud?">
  A: Dodo Payments uses **real-time fraud detection** to monitor suspicious transactions. We also comply with **PCI-DSS standards** to ensure that all payment information is encrypted and secure.
</Accordion>

<Accordion title="Q93: Is my customer data secure with Dodo Payments?">
  A: Yes, Dodo Payments uses **data encryption** and **tokenization** to protect sensitive information. We ensure that customer payment data is never stored directly and remains secure during transactions.
</Accordion>